Refrigeration equipments service 订购在 鞍山
    Refrigeration equipments service 订购在 鞍山
    货币 CNY
    Refrigeration equipments service 订购在 鞍山
    预定 Refrigeration equipments service
    Refrigeration equipments service

    Refrigeration equipments service

    ID: 37060: 1355
    中国, 鞍山

    Customer service is the provision of service to customers before, during and after a purchase.

    According to Turban et al. (2002),[1] "Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation."

    Its importance varies by products, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. Retail stores often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale; the perceived success of such interactions being dependent on employees "who can adjust themselves to the personality of the guest,"[2]according to Micah Solomon quoted in Inc. Magazine.

    From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue.[3] From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

    Some have argued[4] that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. To address this argument, many organizations have employed a variety of methods to improve their customer satisfaction levels, and other KPIs.
    Refrigeration equipments service
    Refrigeration equipments service
    参见 服务 分类 "设备维护服务"

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